Help and FAQs

You can still place an order on Hydenation however deliveries may experience slight delays during this uncertain time. Due to current local regulations, some areas cannot be shipped to. For more information contact our Customer Service team. Thank you for your understanding.

You can still place orders on Hydenation.com and all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remains our primary concern. Thank you for your understanding.

We wish to reassure you that Hydenation adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

Our Customer Service department is on hand to answer any questions you may have. Visit our contact page here.

Hydenation Products

Please consider, all Hydenation products are shown in UK and US. You can find a Size Table for each product. The Size Table serves as an indicator to help you to find the right size. Please don’t forget, if you have selected the wrong size, you have the possibility to return the item. Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.

If a product shows signs of defects or is damaged within 24 months of an online purchase, the product can be returned. Sunglasses are classified as faulty where a manufacturing fault occurs within 24 months of the date of purchase. Please note that sunglasses that are damaged as a result of normal wear and tear are not considered to be faulty. For any further questions and information regarding Hydenation eyewear repairs service we invite you to contact our Customer Care.